my love/hate relationship

No, this is not the juicy gossip session you may have hoped for, given the title of the posting. HOWEVER, let me tell you how much I love and hate my phone service, Airtel. I picked up my landline phone this evening, expecting, once again, a miscommunication with some Airtel Sales Rep on the other end who would continually say, "Hello? Good evening. Hello? Good evening," after I already responded. Instead, I was greeted by calming music and a pre-recorded message that offered me the option of ordering daily devotionals on my phone. No, I don't want daily devotional calls but the change of tone was appreciated.